Shipping and Return Policy

SHIPPING POLICY

ASK Coffee partners with couriers like Skynet & Lineclear for shipping of your order. Shipping fee of your order will be displayed to you on our website.

Shipping Rates

East Malaysia : 1-2kg RM10
West Malaysia : RM15 per kg

DELIVERY TIME

Please allow up to 3-5 working days (not including weekend or public holiday) for your parcels to be packed and delivered as we will be ensuring that the package is safe for delivery.

RETURN OR REFUND POLICY

We are committed to providing quality products to our customers. If you need to return/exchange your product, please review the information below.

Customers may return/exchange the items within 3 days in the following cases:

1)Different from product upon ordering ( wrong item delivered )
2)Damaged products upon receiving.

Terms for returns and exchanges:
-Item must be in original purchase condition – packing must be unopened, unused, unmarked, and not defaced in any manner.
-Shipping costs associated with the return of the product will not be covered by ASK Coffee Roastery.
Please send back the affected Product(s) to our business address:-

ASK Coffee Roastery
3, Jalan TP 7/7, Taman Perindustrian Uep, 40400 Shah Alam, Selangor, Malaysia

If you have any refund and return queries please contact our friendly customer service team at hello@askcoffee.com.my We will always do our best to accommodate your concern as efficiently as possible.